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dc.contributor.authorZhang-Kennedy, Leah
dc.contributor.authorAssal, Hala
dc.contributor.authorRocheleau, Jessica
dc.contributor.authorMohamed, Reham
dc.contributor.authorBaig, Khadija
dc.contributor.authorChiasson, Sonia 16:35:45 (GMT) 16:35:45 (GMT)
dc.description.abstractIn 2016, a large North American university was subject to a significant crypto-ransomware attack and did not pay the ransom. We conducted a survey with 150 respondents and interviews with 30 affected students, staff, and faculty in the immediate aftermath to understand their experiences during the attack and the recovery process. We provide analysis of the technological, productivity, and personal and social impact of ransomware attacks, including previously unaccounted secondary costs. We suggest strategies for comprehensive cyber-response plans that include human factors, and highlight the importance of communication. We conclude with a Ransomware Process for Organizations diagram summarizing the additional contributing factors beyond those relevant to individual infections.en
dc.description.sponsorshipOntario Trillium || Natural Sciences and Engineering Research Councilen
dc.titleThe aftermath of a crypto-ransomware attack at a large academic institutionen
dc.typeConference Paperen
dcterms.bibliographicCitationZhang-Kennedy, L., Assal, H., Rocheleau, J., Mohamed, R., Baig, K., & Chiasson, S. (2018). The aftermath of a crypto-ransomware attack at a large academic institution. 1061–1078.
uws.contributor.affiliation1Stratford School of Interaction Design and Businessen
uws.contributor.affiliation2David R. Cheriton School of Computer Scienceen

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