dc.contributor.author | Ibrahim, Basil | |
dc.date.accessioned | 2009-10-02 19:00:48 (GMT) | |
dc.date.available | 2009-10-02 19:00:48 (GMT) | |
dc.date.issued | 2009-10-02T19:00:48Z | |
dc.date.submitted | 2009 | |
dc.identifier.uri | http://hdl.handle.net/10012/4796 | |
dc.description.abstract | We propose a situation in which a single employee is responsible for processing incoming claims to an insurance company that can be classified as being one of two possible types. More specifically, we consider a priority-based system having separate buffers to store high priority and low priority incoming claims. We construct a mathematical model and perform queueing analysis to evaluate the performance of this priority-based system, which incorporates the possibility of claims being redistributed, lost, or prematurely processed. | en |
dc.language.iso | en | en |
dc.publisher | University of Waterloo | en |
dc.subject | Queueing | en |
dc.subject | steady-state probabilities | en |
dc.subject | infinitesimal generator matrix | en |
dc.subject | waiting-time distribution | en |
dc.subject | redistribution | en |
dc.subject | reneging | en |
dc.subject | phase-type distribution | en |
dc.subject | matrix exponential | en |
dc.subject | initial probability vector | en |
dc.subject | computational complexity | en |
dc.title | Queueing Analysis of a Priority-based Claim Processing System | en |
dc.type | Master Thesis | en |
dc.pending | false | en |
dc.subject.program | Actuarial Science | en |
uws-etd.degree.department | Statistics and Actuarial Science | en |
uws-etd.degree | Master of Mathematics | en |
uws.typeOfResource | Text | en |
uws.peerReviewStatus | Unreviewed | en |
uws.scholarLevel | Graduate | en |